Job Description
Job Description Job Description Key Responsibilities (Supply Chain Management) Provide L2/L3 support for incidents and service requests related to: Supply Chain Management – backlog reports, demand data issues. Shipping & Procurement – stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactions Item Master – item attribute updates, Oracle PLM sync, technology group lookups OSFM – lot translations, WIP flow, ASEK job receipts Perform root cause analysis and coordinate with BSA and business teams for resolution Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track Order to Invoice Support Oracle Order Management, Receivables, and ModelN (Revenue Management): Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions Invoice email failures, MPL Customer Invoice Email Process issues ModelN quote creation errors, WT import failures, price configuration issues GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing)



B2B order automation failures and order management data fixes GTM (Oracle Global Trade Management) – Learning Track Willingness to learn and support Oracle GTM functional areas: Restricted Party Screening (RPLS) and Party Workbench Product Classification (HTS/ECCN) and Item Workbench Trade Transactions and Transaction Workbench GTM hold release and Oracle EBS–GTM sync issues AES Filing, Declarations, and Transmission Manager (advanced) Participate in structured GTM training using available training materials and DEV/TEST workplace walkthroughs Gradually take ownership of Tier-1 GTM queries and hold release tickets General Responsibilities Manage and resolve ServiceNow incidents and service requests within defined SLA Perform thorough root cause analysis and document resolution notes clearly Collaborate with BSA, DBA, and cross-functional teams (B2B, Finance, Logistics) for complex issues Contribute to proactive problem management and recurring issue identi

📌 Oracle EBS SCM OM and manufacturing (Maharashtra)
🏢 Jade Global
📍 Maharashtra