Jio is actively looking to hire candidates for the position

Area Service Incharge

for Hyderabad, Telangana.

Key requirements are
1. Graduation and Diploma in Engineering stream.
2. Experience of 6-10 years in After sales service.

Job Description
Manage end-to-end

JioFiber, AirFiber, and DTH service operations

across the assigned area.
Lead and manage

large field teams , including service engineers and technicians, ensuring effective manpower deployment.
Ensure timely completion of

installations, service requests, repairs, and customer complaints

as per defined TAT and SLA.
Drive achievement of

productivity, quality, service, and operational targets

for the assigned area.
Monitor field team performance, identify gaps, and take corrective actions to improve

efficiency and service delivery .
Ensure high levels of

customer satisfaction

by minimizing complaints, repeat visits,



and escalations.
Coordinate with

Sales, Store Teams, Care Centers, and other stakeholders

to ensure smooth and seamless service operations.
Conduct regular team reviews, provide

coaching and training , and drive continuous improvement in overall service performance.

Skill sets:
DTH, JioFiber & AirFiber Service Operations
Large Team & Field Force Management
TAT, SLA & Target Achievement
Customer Service & Complaint Resolution
Manpower Planning & Resource Allocation
Performance Monitoring & Productivity Improvement
Stakeholder Management & Cross-functional Coordination
Leadership, Coaching & Team Development
Problem Solving & Escalation Management
Process Compliance & Continuous Improvement

📌 Area Service Incharge (Mumbai)
🏢 JIO
📍 Mumbai