Hello,

Greetings from ZettaMine Labs Pvt Ltd

We are looking for an experienced DigiCatalog Admin with project opportunities.
Job Role
DigiCatalog Admin

Location
Delhi NCR – In-Office

Experience
5+ Years

Employment Type
Full time

Relevant Experience
Minimum 5+ years of experience in e-commerce/catalogue operations, marketplace operations, Trust & Safety, compliance operations, KYC/KYB, content/data moderation, or similar operational roles, with strong experience in team leadership, catalogue governance, quality management, and escalations.

Mandatory
Catalogue Operations + Marketplace Operations + Brand & Product Verification + Team Leadership + Operational Governance + SOP + SLA Management + Escalation Management + Quality Audits + Compliance + Catalogue Quality + Excel/Google Sheets + Dashboard Reporting + Decision Making
REQUIREMENT FOR DIGICATALOG ADMIN
Key Responsibilities
- Own the day-to-day administration, governance, quality, and operational integrity of DigiCatalog.
- Oversee brand and catalogue verification operations,



ensuring submissions are accurately reviewed within defined SLAs.
- Lead and manage Catalog & Brand Verification Operators.
- Review operator decisions, resolve escalations, and provide continuous feedback, coaching, and training.
- Own complex cases involving:
- Brand ownership
- Product verification
- Duplicate products and variants
- Product claims
- Compliance
- Supporting documentation
- Act as the operational escalation point for ambiguous, high-risk, and disputed cases.
- Ensure operational decisions are supported by appropriate evidence and documented properly.
- Ensure regulatory and certification requirements such as FSSAI, BIS, AGMARK, and category-specific requirements are followed correctly.
- Manage user access, roles, permissions, and administrative controls in accordance with governance policies.
- Monitor catalogue quality, verification queues, rejection patterns, rework, SLA performance, and other operational metrics.

📌 [4DigiCatalog Admin (GTB Nagar)
🏢 ZettaMine Labs
📍 GTB Nagar