Delivery Assurance Manager

Department :

Qualified Services
Location:

Multiple locations in India (Hyderabad & Bangalore)
Level:

Manager

/ Senior Manager

Role Summary :
We are seeking an experienced

Delivery Assurance Manager

to join our dynamic team and ensure that every Darwinbox Implementation delivers the desired transformational value to our enterprise users.
The Delivery Assurance Manager serves as a key liaison between implementation teams, clients, and internal stakeholders, ensuring that all deliverables meet defined quality standards, timelines are adhered to, and client expectations are exceeded throughout the implementation lifecycle alongside ensuring their readiness to manage the system in the long run.

Key Responsibilities :
Project Delivery Management
Oversee end-to-end Delivery Assurance for multiple concurrent Darwinbox Enterprise implementations across modules and geographies
Ensure adherence to Darwinbox’s Implementation methodology ‘Inflexion’ and established best practices




Drive timebound corrective actions via Client and Implementation Team leadership to ensure that the required resources with desired capabilities are available for the project.
Serve as the strategic compass to ensure that Day 1 desired value is delivered on go-live based upon the E3 methodology (Experience, Effectiveness and Efficiency).
Quality Assurance and Risk Management
Identify potential risks, issues, and bottlenecks early and develop mitigation strategies
Ensures that regular delivery checkpoints and quality reviews are carried out and corrective actions completed in time throughout the implementation lifecycle
Implement continuous improvement initiatives based on lessons learned and improvements loop closed with client, implementation teams and other internal stakeholders.
Steer Risk Management and Mitigation discussions during Steering Committee Meetings and leadership connections.

Client Relationship Management
Serve as a trusted advisor to clients, pro

📌 Senior Delivery Manager (Mumbai)
🏢 Darwinbox
📍 Mumbai