Job DescriptionRole: Service Desk Analyst
NRequired Technical Skill Set: IT Service Desk Operations
NDesired Experience Range: 4 to 6 Yrs.
NLocation: Pune
NAddress
nTata Consultancy Service Ltd, 42, P, Think campus, 45-P, Hosur Rd, Phase II, Electronic City, Bengaluru, Doddanagamangala Village, Karnataka 560100
NDesired Competencies (Technical/Behavioral Competency)
NMust-Have
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- Atleast 3 years of experience handling Service Desk services. N
- Fluency in English (Reading, Writing, Speaking) N
- Understand and respondsin Business Communications N
- Valuable Managerial Skill N
- Understanding and knowledge on IT Infrastructure. N
- Work in any shift (24*7) N

nGood-to-Have
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- ITIL Knowledgen
- Understanding and knowledge on IT Infrastructure. N

nRole descriptions / Expectations from the Role
NFollowing are the roles and responsibilities of Service Desk Analyst
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- Act as Single point of contact as Customer Global Service Desk N




- A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems. N
- Create / Update KBA, SOP N
- Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation N
- Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively N
- Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware N
- respond to requests fortechnical assistance in person, via phone, chat, web and emai

📌 Hiring: Service Desk Analyst (India)
🏢 Tata Consultancy Services
📍 India