Job Description HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai
N nInterested Candidates Please fill below mentioned details and share your CV to below mentioned email Id
N n Overall Experience in OTC Collections:
N Current CTC:
N Expected CTC:
N Official Notice Period:
N nInterested share your CV to
[email protected]
N n n Job Description: OTC Collections Analyst /Senior Analyst
N Experience: 2 – 8 Years
N Process: Order-to-Cash (OTC) Collections
N Shift: Night Shift
N Work Mode: 100% Work from Office
N Job Summary
NWe are seeking a highly motivated OTC Collections Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain robust customer relationships while achieving collection targets.
N Key Responsibilities
N
- n
- Make outbound collection calls to customers regarding overdue invoices and outstanding balances. N
- Handle inbound customercalls related to payment status, invoice queries, disputes, and account reconciliations. N
- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up. N
- Investigate and resolvepayment delays, disputes, and deduction issues. N
- Maintain accurate documentation of all customer interactions in ERP/collection tools. N
- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns. N
- Meet collection targets, DSO goals, and productivity metrics. N
- Escalate high-risk delinquent accounts as per defined procedures. N
- Provide excellent customer service while maintaining a professional collection approach. N
- Ensure compliance with company policies and client-specific requirements. N
n n Required Skills
N
- n
- 2-8 years of experience in OTC Collections / Accounts Recei
📌 Hcltech Is Hiring For Otc Collection Process With Sap Tool Experience Chennai
🏢 HCLTech
📍 Chennai