Job Description
About the Role:
nWe are looking for an experienced CRM Manager to manage key customer relationships and oversee the complete order cycle, from jewellery briefs and sampling to production, quality inspection, shipment, and post-shipment coordination.
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nKey Responsibilities:
nCustomer Relationship Management
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- Manage communication with key buyers and customers, ensuring timely and professional responses.n
- Act as the primary point of contact for key accounts and handle customer queries, concerns, and complaints.n
- Build and maintain strong, long-term customer relationships.n

nOrder & Sample Management
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- Review customer jewellery briefs and coordinate with internal teams for execution.n
- Manage sample development, approvals, dispatches, and buyer feedback.n
- Coordinate with Production, PPC, Design, and Quality teams to ensure timely order execution.n

nQuality & Shipment Coordination
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- Coordinate inspection reports, PP samples, shipment samples, and packaging approvals.n




- Work with Quality and Production teams to resolve quality-related concerns.n
- Coordinate with Logistics and EXIM teams and keep buyers updated on shipment and dispatch status.n
- Proactively communicate any delays or changes in delivery timelines.n

nDesign & Commercial Coordination
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- Coordinate design briefs, quotations, offers, and customer-specific requirements.n
- Work with Design and Production teams on new designs, findings, and components.n
- Ensure customer requirements are clearly communicated across relevant departments.n

nReporting & Team Management
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- Maintain customer records, order status, feedback, complaints, and purchase history.n
- Prepare regular CRM, order, shipment, and customer feedback reports.n
- Lead, mentor, and monitor the CRM team for productive execution and customer satisfaction.n

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nQualifications & Experience:
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- Bachelor‘s degree in Business Administration, Marketing, Com

📌 Customer Relationship Management Manager (Pragpura)
🏢 Derewala Industries
📍 Pragpura