About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Senior Major Incident Commander

Job Summary

The Senior Major Incident Commander is a highly experienced IT Service Management (ITSM) professional responsible for leading the enterprise-wide response to critical technology incidents that impact business operations, client services, and regulatory obligations.



This role serves as a central command authority during major incidents, coordinating cross-functional technical teams, senior technology leaders, business stakeholders, vendors, and executives to rapidly restore services while minimizing operational, financial, and reputational impact.

The successful candidate will demonstrate exceptional leadership under pressure, possess strong technical acumen across infrastructure and application domains, and drive disciplined execution of Major Incident Management processes in a global 24x7 setting. In addition to incident command responsibilities, the role will play a key part in driving operational excellence, resiliency improvements, automation initiatives, trend analysis, problem management integration, and continuous service improvement across the organization.

Key Responsibilities

Major Incident Leadership & Command
- Lead and command the end-to-end lifecycle of

📌 Major Incident Commander, Principal (Pune)
🏢 Northern Trust
📍 Pune