Job Description

About the Company Cutter Group is one of the world’s leading suppliers of virtualized computing solutions. Our aim is to deliver cutting-edge expertise in providing sustainable, cost-effective solutions and services that optimize IT infrastructure performance. Headquartered in the UK with subsidiaries in the Netherlands and Cyprus, we serve education, government, financial services and other sectors worldwide. Since 2005 we’ve deployed and managed over 40,000 desktops and delivered extensive virtualized server environments. Our architects and engineers are recognized experts who support large-scale, complex deployments and offer remote deployment and management globally. About the Role We are looking for a System Engineer with 6+ years of experience who provides advanced technical support across Cutter Group’s customer environments, with a focus on infrastructure platforms, virtualization, cloud services, and similar solutions. Working via the service desk platform, the postholder is responsible for taking ownership of tickets,



maintaining explicit and proactive communication with users, resolving issues wherever possible at first contact, and escalating appropriately when required. The postholder is expected to deal with incident management and prevention, service requests, contribute to problem management, and handle escalations from the team. Operating across diverse customer environments, the System Engineer plays a key role in maintaining service stability and supporting the smooth operation of customer infrastructure. Roles & Responsibilities Independently own and resolve complex, high‑impact technical incidents across infrastructure, cloud, virtualisation, and networking platforms. Act as technical lead for major incidents within scope, coordinating investigation, resolution activities, and communications. Make technical decisions on solution design and remediation approaches within the role’s extended scope. Ensure escalations to 3rd Line or ve

📌 System Administrator (Mumbai)
🏢 Wisemonk
📍 Mumbai