Experience: 6+ Years

Location: Viman Nagar, Pune

Department: Growth / Sales & Customer Experience

Reports To: Head of Marketing

Job Type: Full-time

Position Overview

We are looking for a Customer Acquisition Manager to lead our Inside Sales and Customer Care function, with a solid focus on converting leads into customers, improving customer experience, driving repeat purchases, and building a high-performing customer-facing team.

The role will own the complete customer journey — from lead generation and first interaction to conversion, onboarding, customer satisfaction, retention, and repeat sales.

The ideal candidate should have strong experience in inside sales, telesales, customer relationship management, team handling, sales conversion, and customer retention, along with a data-driven approach to improving business performance.

Key Responsibilities1. Inside Sales & Customer Acquisition
- Lead and manage the Inside Sales / Tele-sales team to achieve monthly acquisition and revenue targets.
- Develop effective processes for lead follow-up, qualification, conversion,



and onboarding.
- Improve lead-to-customer conversion through structured calling and follow-up processes.
- Establish sales scripts, call journeys, objection-handling frameworks, and follow-up mechanisms.
- Track and improve lead response time, contact rate, conversion rate, average order value, and revenue per customer.
- Identify opportunities to cross-sell and upsell products to existing and new customers.

2. Customer Care & Experience
- Lead the Customer Care team and ensure timely and effective resolution of customer queries and complaints.
- Build processes to improve overall customer satisfaction and customer experience.
- Monitor customer feedback, complaints, cancellations, refunds, and service issues to identify recurring problems.
- Ensure consistent communication with customers across calls, WhatsApp, email, and other customer touchpoints.
- Develop escalation mechanisms and ensu

📌 Hiring: Customer Acquisition Manager (India)
🏢 Desi Farms
📍 India