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Experience: 0+ yrs

Location: Kolkata, West Bengal, India

Job Type: Full-time

We are looking for a customer-focused Odia Inbound Process Executive to handle inbound customer interactions and provide timely, accurate, and professional support. The role is suitable for both freshers and experienced candidates who have strong Odia/Oriya language proficiency, good Hindi communication skills, and the ability to understand and translate English content into Odia.

You will be responsible for handling customer queries, understanding their requirements, providing appropriate assistance, and ensuring a positive customer experience throughout every interaction.

Requirements

Key Responsibilities
- Handle incoming customer calls professionally and efficiently.
- Understand customer queries, requirements, concerns, and requests through active listening.
- Provide accurate information and appropriate assistance based on established processes.




- Communicate effectively with customers in Odia/Oriya and Hindi.
- Read and understand English information and accurately communicate or translate relevant content into Odia.
- Maintain a polite, patient, and skilled approach during customer interactions.
- Follow defined call-handling procedures, scripts, workflows, and quality standards.
- Resolve customer queries within the scope of the assigned process.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Record customer interactions and update relevant information accurately in the system.
- Maintain confidentiality and handle customer information responsibly.
- Meet defined service-quality, productivity, and customer-experience standards.
- Follow attendance, shift, compliance, and operational guidelines.
- Participate actively in training and continuously improve product, process, and customer-handling knowledge.
- Work collaboratively with t

📌 ODIA Inbound Process Executive (Kolkata)
🏢 Weekday AI
📍 Kolkata