Join FE fundinfo as a Client Support Analyst and play a vital role in delivering exceptional customer experiences while supporting global clients across industry-leading investment fund data and technology solutions.

This is an excellent opportunity to build your expertise within a global financial technology organisation, working closely with international clients and cross-functional teams. You will gain exposure to specialist products, develop solid product and financial market knowledge, and contribute directly to client satisfaction and business success. With opportunities to collaborate across global offices and expand your professional capabilities, this role offers both personal growth and meaningful impact in a dynamic and customer-focused environment.

FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence





Your key responsibilities as a Client Support Analyst will include:
- Manage customer enquiries and issues received through calls, emails, chats, and customer portals, ensuring accurate classification, prioritisation, and resolution within agreed service levels.
- Investigate and resolve client issues and requests at first level wherever possible, escalating to technical and data teams when required.
- Deliver a professional, customer-centric support experience that enhances client satisfaction and strengthens customer relationships.
- Meet defined service level agreements, resolution targets, quality standards, and first-contact resolution objectives.
- Coordinate effectively with internal resolver teams and provide timely updates and communications to customers throughout the case lifecycle.
- Continuously enhance product and market knowledge and contribute to knowledge articles and service documentation.

You will need the following

📌 Client Support Analyst (Chennai)
🏢 FE fundinfo
📍 Chennai