Triple:

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Job Summary:

We are looking for an experienced and customer-focused Customer Experience Specialist – Voice Support to join our remote team and serve as a key point of contact for our customers.

In this role, you will handle customer interactions across phone, email, and chat, resolve complex queries, ensure a high-quality customer experience,



and maintain accurate customer records. You will also contribute to service quality, identify recurring customer issues, and share actionable feedback with the management team.

The ideal candidate is an excellent communicator, solid problem-solver, and empathetic customer advocate who can work independently while maintaining high service standards in a fast-paced environment.

Key Responsibilities:

Customer Interaction & Support
- Handle customer interactions through phone, email, and chat with professionalism, empathy, and active listening.
- Understand customer needs and provide accurate, timely, and personalized assistance.
- Build positive customer relationships while maintaining a professional tone across all interactions.
- Handle escalated and complex customer queries with confidence and ownership.

Issue Resolution & Problem-Solving
- Identify the root cause of customer concerns and provide effectiv

📌 Customer Experience Specialist – Voice Support (Thrissur)
🏢 Triple
📍 Thrissur