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Experience: 3+ yrs

Location: Gurugram, Haryana, India

Job Type: Full time

We are looking for a proactive and entrepreneurial Business & Operations Professional to contribute to the development and scaling of a fast-growing quick commerce platform focused on parents and children.

This role is suited for someone who thrives in an early-stage, 0-to-1 environment and enjoys working across business strategy, operations, customer experience, and execution. You will play a key role in building scalable processes, improving customer journeys, and translating business opportunities into practical initiatives.

Requirements

Key Responsibilities
- Support the development and execution of business and operational strategies for a quick commerce platform.
- Identify opportunities to improve customer experience, operational efficiency, and business performance.
- Develop and implement scalable processes for day-to-day business operations.




- Work closely with cross-functional teams to execute strategic and operational initiatives.
- Analyse business performance, customer behaviour, operational metrics, and other data to identify improvement opportunities.
- Build dashboards, reports, trackers, and performance frameworks to monitor key business metrics.
- Identify operational gaps and work with relevant teams to develop and implement solutions.
- Support initiatives related to customer acquisition, retention, engagement, and overall customer experience.
- Coordinate with external partners, vendors, and service providers where required.
- Conduct market and competitor research to identify emerging trends and opportunities within quick commerce and family-focused commerce.
- Support new initiatives, experiments, and 0-to-1 projects from ideation through execution.
- Establish workflows, documentation, and operating processes that can scale with business growth.
- Monitor proj

📌 AI/ML Engineer (Gurugram)
🏢 Weekday AI
📍 Gurugram