Job DescriptionHiring: Contact Center Head – Bengaluru
nLocation: Bengaluru
nExperience: 15+ Years
nCTC: Up to ₹40–45 LPA
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nWe are looking for a senior Contact Center Head to drive large-scale customer service, telesales and outbound operations for a fast-growing, AI-enabled startup
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nKey Responsibilities:
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- Lead large-scale Contact Centre / BPO operations across inbound and outbound processes.n
- Drive telesales, outbound sales, customer service and retention operations as its going to be a target based role.n
- Manage large teams and ensure achievement of revenue, productivity, conversion, quality and service KPIs.n
- Own P&L;, cost optimization and operational efficiency.n
- Leverage AI, automation and analytics to improve customer experience and operational performance.n




- Partner with senior stakeholders to drive business growth and continuous improvement.n

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nIdeal Candidate:
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- 12 years of experience in Contact Centre / BPO / Telesales / Customer Operations.n
- Solid experience managing large-scale sales team and outsourced operations.n
- Proven track record in target-driven outbound sales environments.n
- Strong exposure to P&L;, vendor management, KPI/SLA governance and process improvement.n
- Experience in a fast-paced, technology-led or startup environment will be preferred.n
- Strong leadership, stakeholder management and commercial acumen.n

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nInterested candidates can share their updated CVs at
nor Whatsapp on (phone hidden)

📌 Contact Center Manager (Vasanthanagar)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Vasanthanagar