Overview

About Consilio

Consilio's consulting and services teams assist legal departments of multinational corporations and their outside counsel in responding to legal matters, reducing legal spend, minimizing risk, and operating more efficiently. Across eDiscovery, document review, and legal consulting services, Consilio is committed to delivering service excellence globally and applying proven knowledge and technology to help clients solve challenges with lower cost, lower risk, and improved speed.

Position Summary

The NOC Engineer provides first-line operational monitoring and incident response for Consilio's global technology workplace. The role monitors infrastructure, networks, servers, storage, applications, and supporting services; validates and triages alerts; executes approved runbooks; and coordinates timely escalation and communication to minimize service disruption. The NOC Engineer contributes to reliable 24x7 operations through disciplined ticket documentation, shift handoffs, monitoring improvement, and collaboration with infrastructure, application, security,



and service management teams.

Responsibilities

• Continuously monitor the health, availability, performance, and capacity of infrastructure, network, server, storage, cloud, application, and environmental services using approved monitoring and observability platforms.

• Validate, correlate, prioritize, acknowledge, and triage alerts based on business impact, severity, service dependencies, and documented operating procedures.

• Perform first-level troubleshooting and approved remediation, including service or job restarts, basic connectivity checks, log review, health validation, and execution of established runbooks.

• Create and maintain accurate incident and service tickets, including timestamps, affected services, troubleshooting performed, evidence collected, actions taken, escalation details, and final resolution.

• Escalate unresolved or high-impact incidents to the correct

📌 Engineer, NOC (Bengaluru)
🏢 Consilio
📍 Bengaluru