Service now Lead with expert knowledge level on the platform and rich implementation experience of various modules (ITSM, FSM, ITBM, CSM) to meet the business needs. Resource with in-depth understanding of the ITIL processes, sound knowledge on OOTB implementation and integrations at Enterprise level, excellent design and behavioral skills. Responsibilities:

• Demonstrate, design, and implement the platform modules in line with business needs.

• Design, develop and configure out of the box workflows, forms, scripts and create / maintain custom objects to meet business requirements using agile methodologies.

• Provide expert level support and maintain the ServiceNow platform as per the agreed service levels (Available, Secure, Performant, Usable and Maintainable)

• Work closely with functional teams, architecture teams in positioning the modules into the landscape.

• Play a key role in creating and adapting the design guidelines, best practices together with the Platform Architect, other Leads and SE’s

• Perform ServiceNow implementation tasks, including configuration,



integration, testing, requirements analysis and solution design.

• Worked on full-scale implementation of ServiceNow modules for ITSM, FSM, ITBM, CSM.

• Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions.

• Understand the business needs and rapidly prototype new solutions. Create and configure Business Rules, Client Scripts, UI Policies, UI Actions and ACLs.

• Good hands-on experience on ServiceNow integration with other application/system Using SOAP, REST, JSON

• Coach/ guide the current ServiceNow team in support and operations and projects

• Take active part in platform upgrades (impact analysis, identify upgrade path, realize)

• Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas

• Proactively work on lim

📌 Lead ServiceNow Engineer (Hyderabad)
🏢 Colruyt Group India
📍 Hyderabad