Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Description
Job Title: Senior Software Engineer, Test
Department & Team: WEM (Recording Team)
Reports to: Shiny Ponmani Navaraj
Location: Chennai (Adaptable)
Summary:
As a Senior Software Engineer in Test, you will design and implement test strategies for new features on the Genesys Cloud Platform. You’ll lead testing in a cross-functional team with Product Management, Development, UX, and Documentation. Beyond ensuring quality across functionality, security, performance, and usability,



you will leverage GenAI-powered tools to accelerate test design, defect analysis, and exploratory validation. Your impact will be measured not just in finding defects, but in raising the team’s productivity, decision-making, and long-term velocity through AI-driven quality practices.
This is not just executing tests or maintaining pipelines. It isn’t a narrow automation role. It is a holistic quality engineering role that balances manual, automated, accessibility, security, scalability, and AI-augmented testing to elevate both coverage and efficiency.
Key Responsibilities:
The primary responsibilities for this role include (but are not limited to):
• Collaborate with PMs and Developers to understand intent, scope, and roadmap.
• Review designs and architectures, applying AI-assisted risk analysis to anticipate gaps.
• Define test plans/strategies that include AI-generated test coverage suggestions.
• Design and implement automated

📌 Senior Software Engineer, Test (Chennai)
🏢 Genesys
📍 Chennai