Job Purpose and Impact

The Team Manager – Global Travel & Expense Operations will lead a Bengaluru-based team responsible for delivering accurate, timely and employee-focused Travel & Expense (T&E;) support in a global team. The role will oversee operations, ServiceNow T&E; tickets, SAP Concur queries and operational support, such as Dunning, co-ordination on Z-file errors, UCP processes, and other T&E; operational work.

The successful candidate will bring strong SAP Concur expertise, a sound accounting background, disciplined people leadership and a strategic mindset. The role is expected to simplify and standardize processes, reduce recurring manual work, resolve root causes, create measurable efficiencies and oversee ServiceNow enhancements that improve T&E; workflows, reporting, knowledge management and the employee experience.

Key Accountabilities

• Lead the day-to-day delivery of Global T&E; operations, establishing explicit priorities, ownership, service standards and escalation paths.

• Oversee ServiceNow tickets related to T&E;, including intake, categorization, assignment,



aging, resolution quality, SLA performance, backlog management and escalations.

• Oversee the identification, investigation and timely resolution of Z-file errors, Dunning, UCP Process, Payment queries with a focus on root-cause elimination and prevention of repeat failures.

• Monitor operational KPIs and SLAs, ticket volumes; use performance insights to drive corrective actions and continuous improvement.

• Bring a strategic and forward-looking mindset to the function, balancing immediate operational delivery with the long-term scalability of Global T&E; operations.

• Identify repetitive, manual and non-value-added activities and lead initiatives to simplify, standardize, automate or eliminate them.

• Act as the T&E; business lead for ServiceNow enhancements and workflow improvements that support the Global T&E; team.

• Improve ticket routing, categorization, workflow automation, user ex

📌 Travel and Expense Team Manager (India)
🏢 Cargill
📍 India