• Ability of managing team & balancing workloads

• Sound knowledge of US Insurance and WC claims life cycle

• Handle assigned claims and leverage digital platforms to enable effective operations

• Communicate with the Onshore Team about any issues that arise

• Ongoing transactions, monitoring and taking corrective actions where necessary or making incremental improvements

Responsibilities

• Manage Payment and Forms team

• Ensure no Penalties or Interests are incurred on cases due to delay in processing

• Provide overall view of SLAs & inventory to the stakeholders

• Responsible for overall team performance on defined SLAs

• Capable to manage/ resolve escalations

• Ensure compliance with all regulatory/ legislative/ DOI requirements

• Provide inputs and insights to enhance team knowledge and skill

Qualifications
Graduation (in any stream) or diploma with a minimum of 15 years of education.

📌 Assistant Manager (Noida)
🏢 EXL
📍 Noida