The candidate will execute a wide range of production support activities within Citi’s Third-party Source to Pay technology / Supply Chain functions, both quantitative and qualitative in nature to support Citi’s Procure to Pay application landscape.
• Primarily support the tracking of the portfolio of development initiatives, programs, risks, and issues within the milestone process, which is reported to the Technology Business Heads, and has high visibility across senior technology managers.
• Proven experience with Oracle ERP Applications across implementation, support and enhancement type of projects. Experience/Familiarity with a Supply Chain Operations organization is preferred but not required.
• Production support functional query handling for complex production issues, work with cross functional teams to progress/resolve on a timely basis, ensure adherence of SLAs.
• Experience in Oracle P2P modules, iProcurement, Purchasing, iSupplier, ECC, and other procure to pay suite of modules
• Exposure to Oracle workflows, customization and solutioning approaches




• Resolve and perform root cause analysis on complex Production Support Issues Partners with business to understand their requirement needs. Prepares Functional Specifications and Design documents. Performs system configuration. Create / Update training material as and when needed. Ensure procedural documents are up-to-date. Participate in User Acceptance testing (UAT) as needed.
• Work on complex production support queries and provide timely resolution for tickets, both Incidents and Requests
• Prepares Functional Specifications and Design documents. Performs system configuration. Create / Update training material as and when needed.
• Work with oracle Support for any product related bugs/data fixes through Oracle Service Requests and ensure timely progress and delivery of solutions.
• Should be able to provide guidance for vendor support team
• Should have valuable understanding of ITIL Support process, Oracle

📌 Oracle EBS Procurement Functional Consultant (Pune)
🏢 Citi
📍 Pune