AI Officer – Job Description

Location: Trivandrum, India

Reporting To: IT Manager

Experience: Minimum 4 years of practical AI-related experience

About the Role

We are looking for a hands-on, creative and self-motivated AI Officer to develop and implement AI solutions across the organization. This is a practical AI implementation role focused on building, configuring, integrating, testing and deploying AI solutions that improve business operations.

Key Responsibilities

• Develop and deploy AI Agents and Agentic AI solutions for functions such as customer service and lead generation.

• Build and manage AI-powered chatbots and virtual assistants for customers and employees.

• Develop multi-agent and multi-step AI workflows with appropriate human oversight.

• Identify repetitive and time-consuming processes that can be automated using AI.

• Develop AI-assisted workflows for insurance quotations, customer service, claims support, marketing, sales, administration, operations and management reporting.

• Develop internal AI assistants and knowledge systems using company documents,



procedures, policies and databases.

• Work with Generative AI and LLMs and integrate them into practical business applications.

• Develop and implement RAG (Retrieval-Augmented Generation) solutions.

• Develop AI-powered tools to improve employee productivity and customer experience.

• Test and monitor AI solutions for accuracy, reliability, security, privacy and performance.

• Establish appropriate human-in-the-loop controls for critical AI processes.

• Train employees on effective and responsible AI usage.

• Research emerging AI technologies and recommend practical applications.

• Work directly with management and different departments to convert business requirements into working AI solutions.

Requirements
Technical Skills

Robust practical knowledge in several of the following:

• AI Agents

• Agentic AI

• Chatbots

• Generative AI

• Large Language Models (LLMs)

• Promp

📌 AI Officer (India)
🏢 Exalans & Hunar
📍 India