Project Role : Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineering Lead, a typical day involves overseeing the technical vision and architectural framework of bespoke software projects, with a strong focus on ServiceNow, Virtual Agent, and Agentic AI capabilities. This role requires guiding teams through the entire lifecycle of solution design, development, implementation, and continuous improvement, ensuring that development practices meet organizational goals.

Roles and Responsibilities:
-Act as an SME and provide technical leadership while collaborating with and managing the development team.




-Drive technical decisions related to ServiceNow application architecture, Virtual Agent, AI, and Agentic AI solutions.
-Engage with multiple teams and contribute to key technical and architectural decisions.
-Provide solutions to complex technical problems for the immediate team and across multiple teams.
-Lead the planning, design, development, and execution of ServiceNow solutions to meet project timelines and quality standards.
-Design and implement ServiceNow Virtual Agent experiences, conversational workflows, topics, and integrations to improve user self-service and automation.
-Facilitate effective communication between technical teams, business stakeholders, architects, and product owners to align technical efforts with business requirements.
-Evaluate emerging ServiceNow AI capabilities and recommend appropriate use cases for enterprise

Skilled & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow. , ServiceNow Vir

📌 Custom Software Engineering Lead (Hyderabad)
🏢 Accenture
📍 Hyderabad