JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & Responsibilities
The Business Operations Manager provides essential operational support to drive efficiency, maintain data quality, and enable team performance across Portfolio Services. This role focuses on executing operational processes, supporting data collection and reporting, assisting with administrative functions, and contributing to continuous improvement initiatives under the guidance of the Business Operations Lead.
This position serves as a foundational support role,



ensuring smooth day-to-day operations while developing expertise in business operations, data management, and process optimisation within a professional services environment.
The role will have very strong business operations management with the requirement of establishing a recent business line.

Operational Support & Process Execution
· Develop Standard Operating Procedures (SOPs) and playbooks to ensure consistent operational delivery across teams.
· Develop case studies and delivery success documentation.
· Process mapping and development.
· Assist in maintaining and updating operational documentation and process guides.
· Support Business Continuity Planning (BCP) activities and documentation updates.
· Coordinate routine operational tasks and administrative functions across delivery teams.
· Identify and deliver AI and automation processes for operational management.
· Undertake foundational guidance required for developing a

📌 Business Operations Manager (Gurugram)
🏢 JLL
📍 Gurugram