Job ID:42058

Location:Mumbai : Aurum Q Parc

Position Category:Finance

Position Type:Employee Regular

Senior Business Support Specialist

Lloyd’s Register

Location: Navi Mumbai

Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be confirmed)

What we’re looking for

We are looking for a Team Leader to manage a small team of Contract to Invoice specialists supporting our Marine business. You will be responsible for ensuring the effective processing of in-service contract set-ups, service order set-ups and service order closure requests within agreed turnaround times and quality SLA/KPIs.

What we offer you

The opportunity to work for an organization that has a well-defined sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes

A full time permanent role.

The role

• Manage a small team of Contract to Invoice specialists,



ensuring activities are completed within agreed turnaround times and quality SLA/KPIs.

• Ensure the team sets up, amends and maintains In-Service contracts in ByD.

• Ensure specialists process Credit Notes in accordance with client contracts, regulations and requests, carrying out approvals where necessary.

• Ensure invoicing is processed in accordance with client contracts and country requirements.

• Ensure pre-billing queries are accurately categorised, kept up to date, monitored and resolved in a timely manner, reducing backlogs where required.

• Perform root cause analysis on recurring pre-billing queries to identify systemic issues causing more queries.

• Ensure alignment across countries by identifying and highlighting inconsistencies in processes or the application of standards.

• Maintain documentation relating to non-standard or country-specific billing processes where deviations from global standards exist.

• Maintain Country Billing Bibles to support

📌 Billing Team Leader (Navi Mumbai)
🏢 Lloyds Register
📍 Navi Mumbai