Job Description
Job Title: Manager - Service Technical Support
Department: Thermal Management Services
Location: Thane India
Job Purpose
Lead the technical support, installation, testing, commissioning and service readiness activities for Liquid Cooling solutions including CDU / XDU, SFN and Data Centre COLO projects. Provide technical leadership for domestic and export business deployments while ensuring successful project execution, customer satisfaction, safety, quality and operational excellence.
Key Responsibilities
Technical Support Leadership
• Lead Level 1, Level 2 and Level 3 technical support for CDU, SFN and Liquid Cooling solutions.
• Provide troubleshooting guidance for mechanical, hydraulic, electrical, controls and BMS integration issues.
• Support field engineers, partners and customers during installation and commissioning activities.
• Develop technical procedures, troubleshooting guides, best practices and escalation processes.
Installation, Testing & Commissioning
• Oversee CDU and SFN installation, site supervision and commissioning activities.
• Review commissioning plans, site readiness, method statements and technical documentation.
• Ensure successful completion of pressure testing, hydro testing, coolant quality checks, system balancing and Integrated System Testing (IST).
• Support customer acceptance testing, punch closure and handover activities.
COLO Project I&C; Management
• Drive Installation and Commissioning activities for hyperscale and colocation data centre projects.
• Coordinate with project managers, customers, consultants, EPC partners, SFN vendors and internal teams.
• Monitor project schedules, risks, quality, safety, resource utilisation and progress reporting.
• Ensure timely execution of CDU, SFN and integrated liquid cooling system deployment activities.
Export Business Start-up Support
• Support global and export liquid cooling deployments from service readiness to site commissioning.
• Develop co
📌 Manager Service Technical Support (Thane)
🏢 Vertiv
📍 Thane