Job Description
Experience: - 5 -12 years

Key Responsibilities• To work as a techno-functional SME to provide technical troubleshooting and product support for customers using our products.
• Take ownership of user problems and be proactive when dealing with user issues.
• Lead day-to-day production support for applications running in GCP, AWS, Azure (or any other cloud service) & Kubernetes environments.
• Monitor application health, respond to incidents, and ensure timely resolution within SLAs.
• Act as the primary escalation point for high-severity incidents and coordinate with engineering and cloud teams.
• Drive root cause analysis (RCA), post-incident reviews, and long-term problem resolution.
• Oversee implementation and maintenance of monitoring, alerting, and logging tools.
• Maintain operational documentation, runbooks, and knowledge base for support teams.
• Implementing automation tools to streamline operations and reduce the frequency of errors.
• Mentor and guide L1/L2 support teams and ensure effective knowledge transfer.

Technical Skills
1.



Java & Application Layer
Strong knowledge of Java/J2EE applications and microservices architecture
Familiarity with REST APIs
Experience with application performance troubleshooting and profiling

2. Kubernetes (K8s)
Understanding of Kubernetes objects: Deployments, Pods, Services, ConfigMaps, Secrets, etc.
Hands-on with kubectl, Kubernetes troubleshooting, and log analysis

3. GCP (Google Cloud Platform)
Experience with key GCP services: GKE (Google Kubernetes Engine), Cloud Logging, Cloud Monitoring, Cloud SQL

5. Monitoring & Observability
Tools: Datadog or any other similar tool
Proficient in setting up alerts, dashboards, and log aggregation
Root cause analysis from logs and metrics

6. Incident & Problem Management
Solid skills in triaging production incidents and leading RCA efforts
Familiar with ITIL practices (especially Incident, Change, Problem Management)
Tools: Jira or any other similar tool

Soft

📌 Senior Member of Technical Staff (India)
🏢 EdgeVerve Systems
📍 India