Job Description
Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background.
At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary.
This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.
We are looking for Product Support Analyst I who will:
• You will accept incoming phone calls from external customers (such as Merchants, Resellers and ISO’s), Transaction Research, Funding, Processing questions, Billing inquiries, Limit Increases, IP Address changes, Check Verify Transaction research request, Payment processing request, ACH inquiries related to fees charged on bank statements, Provide guidance to merchants to assist with PCI compliance, Assisting with client’s customer inquiries, Approval Letters, other email related request not listed.
• You will provide basic level tech support, Troubleshooting software, Resetting passwords, Browser compatibility issues, Re-pop Settlement.
• You will distribute department specific request to the applicable departments.
• You will act as a liaison between the customer and various departments of operations.
• You will research assigned customer issues and follow up within in a timely manner.
• You will create trouble tickets to escalate customer issues and follow-up as required.
• You will do other duties as assigned.
Is this prospect right for you? We are looking for candidates who have:
• Bachelor’s degree or related field, or equivalent practical experience
• 1-3 years’ experience in customer service environment
• Attend customer service trainings on the products and services.
• Study and understand the products and services.
• Complete side by side training with other agents on incomi
📌 Product Support Analyst I (Bengaluru)
🏢 CSG
📍 Bengaluru