Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

Key Responsibilities
1. Customer Service & Fulfillment Execution
• Manage end-to-end service execution for assigned Omni accounts.

• Track and improve service KPIs (OTIF, Case Fill, order aging, secondary service metrics).

• Monitor backlog, short supply, and delivery issues; ensure timely resolution.

2. Account Management & Coordination
• Act as the day-to-day SPOC for assigned customers from a supply chain perspective.

• Coordinate with Planning / Product Supply / Logistics to ensure service commitments are met.

• Support execution of promotions, launches, and demand spikes.

3. Analytics & Reporting
• Prepare daily / weekly service dashboards and account-level performance reports.

• Perform first-level root-cause analysis for service losses

• Provide insights and inputs to the OTC Lead for governance and review forums.

4. Order-to-Cash Operations Support




• Support governance of OTC processes executed via shared/external service teams.

• Track SLA adherence, data quality issues, and operational exceptions.

• Escalate systemic or recurring issues with structured data.

5. Continuous Improvement
• Identify opportunities to improve service stability, process efficiency, and data accuracy.

• Support digitisation and process improvement initiatives led by the OTC Lead.

• Document SOPs and standard work for assigned accounts.

Candidate Profile & Experience
• 4–6 years of experience in Supply Chain, Customer Operations, or Customer Fulfillment.

Relevant backgrounds & Education
• Supply Planning

• Customer Operations / Customer Service

• Order Management / CLD roles

• Exposure to Omni customers preferred.

• MBA in Supply Chain / Operations preferred.

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer Internat

📌 Manager - CLD - Omni (Mumbai)
🏢 Mondelēz International
📍 Mumbai