Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be confirmed)
What we’re looking for
We are looking for a Senior Administrator to join our Service Delivery Support team. In this role, you will be responsible for processing in-service contract set-up, service order set-up and service order closure requests within agreed turnaround times and quality SLA/KPIs. You will work closely with stakeholders across Commercial, Service Delivery and Finance to support accurate and efficient service delivery.
What we offer you
• The opportunity to work for an organization that has a well-defined sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.
• A full-time permanent role.
The role
• Set up, amend and maintain In-Service contracts in ByD.
• Process Credit Notes in accordance to client contracts,
regulations and requests.
• Process invoicing in accordance with client contracts and country requirements.
• Ensure pre billing queries are accurately categorised, up to date, monitored and resolved in a timely manner.
• Ensure client requirements are maintained accurately.
• Build positive working relationships across different departments, including Commercial, Service Delivery, In-Service Finance, FSD, Product Pricing and Management.
What you bring
• Bachelor’s degree or equivalent qualification in Business Administration, Finance, Commerce or a related discipline.
• Relevant experience in administration, service delivery, billing, order management or operational support.
• Good working knowledge of Microsoft Excel, Word and Outlook.
• Experience working in a customer-focused workplace and delivering against SLAs, KPIs and deadlines.
• Solid attention to detail, problem-solving skills