About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

Role Overview:

The Technical Engineer will support the development, enhancement, and operations of the enterprise Virtual Chatbot platform. This role focuses on building conversational capabilities, integrating systems, maintaining platform stability, and enabling new use cases. The engineer will work closely with the Virtual Chatbot Lead, product teams, SMEs,



and automation squads to deliver high‑quality chatbot experiences.

Key Responsibilities:

1. Chatbot Development & Configuration
• Build and maintain conversational flows, intents, entities, prompts, and logic.
• Configure LLM powered components and optimize responses for accuracy and relevance.
• Implement enhancements based on user feedback, analytics, and recent requirements.
2. Integration & Automation
• Develop and maintain API integrations between the chatbot and enterprise platforms (ITSM, HR, Operations, workflow engines, etc.).
• Support automation use cases, including GenAI based and hyperautomation scenarios.
• Troubleshoot integration failures and ensure end to end functionality.
3. Platform Support & Operations
• Monitor chatbot performance, logs, and system health.
• Resolve defects, improve stability, and ensure timely issue resolution.
• Maintain documentation, configura

📌 IT Technical Engineer (Bengaluru)
🏢 Signify
📍 Bengaluru