Summary

We are seeking an experienced ServiceNow Technical Architect to lead the strategic design and implementation of our IT Asset Management (ITAM) ecosystem. In this pivotal role, you will bridge the gap between complex business requirements and robust technical solutions, ensuring our ServiceNow platform drives operational excellence. The ideal candidate will possess deep expertise in ServiceNow architecture, specifically within the domains of ITAM, ITOM, and ITSM, while guiding cross-functional teams to deliver scalable, secure, and high-performance systems that align with global ITIL standards.

Responsibilities

• Architect and define high-level and low-level designs for ServiceNow solutions, focusing on IT Asset Management, Configuration Management Database (CMDB) integrity, and IT Operations Management (ITOM) integrations.

• Lead the technical implementation of ServiceNow modules including ITAM, Service Asset Management (SAM), and ITSM, ensuring alignment with organizational goals and industry best practices.

• Develop and maintain complex integrations using JavaScript,



Glide APIs, and standard ServiceNow integration frameworks to connect with external enterprise systems.

• Serve as the primary technical authority for ServiceNow Technical Architecture, providing guidance on solution design, security, and performance optimization.

• Collaborate with key stakeholders to gather requirements, translate business needs into technical specifications, and manage expectations throughout the project lifecycle.

• Ensure the CMDB serves as the single source of truth by establishing governance models and automated reconciliation processes.

• Drive the adoption of ServiceNow best practices, including CIS benchmarks and CTA standards, to enhance system reliability and security.

• Mentor development teams, conduct code reviews, and enforce coding standards to maintain high-quality deliverables.

Requirements
Requirements:

• Minimum of 8 years of qualified expe

📌 ServiceNow Technical Architect – ITAM (Chennai)
🏢 Vrinda International
📍 Chennai