Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:
• Own end-to-end solution architecture for Salesforce Field Service programs - application intent, target-state design, integration landscape, and governing artifacts including context diagrams, data models, and architecture decision records
• Design scalable, secure solutions across the platform, defending build-vs-configure and AppExchange decisions on total cost of ownership, and defining the org-wide data model, sharing and security architecture,



and large-data-volume strategy covering skew mitigation, selective indexing, and archiving
• Establish technical governance: design review gates, Apex and LWC coding standards, DevOps and release architecture, sandbox and setting strategy, and technical debt remediation roadmaps
• Architect Field Service implementations across the work order lifecycle, service appointments, service resources, crews, operating hours, and territory design for [X] technicians in [X] territories
• Design the scheduling and optimization model - scheduling policies, work rules, service objectives, Enhanced Scheduling and Optimization, emergency dispatch, and appointment booking - tuned against SLA attainment, travel time, and technician utilization
• Define mobile and dispatcher architecture: Field Service Mobile offline priming and briefcase rules, mobile flows, service report templates, and Dispatcher Console Gantt configuration and ter

📌 Salesforce Architect (Bengaluru)
🏢 UnitedHealth Group
📍 Bengaluru