We’re looking for a curious, detail-oriented, and AI-forward Senior Technical Writer to help create exceptional content experiences that empower our customers to get the most from Blackbaud solutions. This role combines technical writing expertise with innovative approaches to content development, leveraging AI-assisted tools and automation to deliver accurate, engaging, and scalable documentation. As part of a collaborative team, you’ll partner across product, engineering, design, and customer-facing functions to translate complex functionality into clear guidance that helps purpose-driven organizations achieve greater impact.
In this role, you'll help shape how knowledge is created, delivered, and maintained, while advancing contemporary documentation practices that improve customer experiences and increase team efficiency through the responsible use of AI technologies.

What you'll do
• Create high-quality user documentation, including online help, tutorials, release content, and knowledge resources using MadCap Flare.
• Accelerate content delivery by leveraging AI-powered tools,



agents, prompts, and automation capabilities to improve productivity, consistency, and quality.
• Transform product requirements, technical specifications, and user stories into clear, accessible, and user-centered documentation.
• Partner with product managers, developers, designers, and other stakeholders to gather information, validate content, and ensure documentation accuracy.
• Drive documentation excellence by establishing and maintaining standards for clarity, accessibility, consistency, and usability.
• Manage content development workflows through Azure DevOps and Azure Storage Explorer while supporting efficient documentation lifecycle management.
• Explore, evaluate, and recommend emerging AI technologies and best practices that enhance content operations and customer outcomes.

What you'll bring
• 5+ years of professional technical writing experience, including experience in a seni

📌 Senior Technical Writer (Hyderabad)
🏢 Blackbaud
📍 Hyderabad