This role is for one of our clients
Industry: Computer and Network Security
Company Name: VehereSeniority level: Mid-Senior level

Min Experience: 10+ years

Location: Mumbai, Maharashtra, India

JobType: full-time
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n₹10,00,000 - ₹22,00,000 a year

We are looking for an experienced Network Traffic Support professional with 10–18 years of experience in network operations, traffic management, and enterprise technical support. The ideal candidate will have robust experience supporting complex network environments, troubleshooting traffic-related issues, and ensuring the availability, reliability, and performance of critical network infrastructure.

This role will involve working closely with network engineering, infrastructure, security, operations, and customer-facing teams to identify and resolve network traffic issues. The candidate should be comfortable handling complex incidents, performing root-cause analysis, coordinating escalations, and providing timely technical support to customers and internal stakeholders.

Key Responsibilities





• Provide technical support for network traffic, connectivity, routing, switching, and performance-related issues.

• Monitor network traffic and identify unusual patterns, bottlenecks, latency, packet loss, and connectivity problems.

• Troubleshoot complex network incidents and ensure timely resolution in accordance with defined SLAs.

• Act as a senior escalation point for critical customer and network-related issues.

• Work with customers to understand technical problems, gather relevant information, and provide appropriate resolutions.

• Collaborate with network engineering and infrastructure teams on complex troubleshooting and service-impacting incidents.

• Perform detailed root-cause analysis and prepare incident reports for recurring or major network issues.

• Analyze network logs, monitoring data, traffic flows, and performance metrics to identify potential problems.

• Support network changes, upgrades, maintenan

📌 Network Traffic Support professional (Mumbai)
🏢 Weekday`
📍 Mumbai