Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.
BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.
We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.
Learn more at betsol.com

Job Description

Responsibilities
a. Major Incident Management
• Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes.




• Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently.
• Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes.
• Facilitate and manage bridge calls, ensuring transparent communication, capturing key discussion points, and driving action items.
• Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication.
• Capture incident timelines and prepare, review, and publish Root Cause Analysis (RCA) reports within defined timelines.
• Maintain high standards of service excellence by adhering to incident management best practices.
• Work in a 24/7 operational environment, adhering to shift schedules as required.
• Utilize service management and alerting tools to monitor, track, and manage incidents effectively.
• Perform additional incident management–relate

📌 Major Incident Manager (Bengaluru)
🏢 BETSOL
📍 Bengaluru