The Senior Customer Relationship Executive will play a vital role in our company's success by guiding and supporting the Customer Care Executives (CCEs). This role involves overseeing customer interactions, providing expert guidance, and fostering a positive and efficient work workplace. The ideal candidate will have a proven track record in customer service, excellent communication skills, and the ability to lead and motivate a team.

Responsibilities
• Lead and mentor a team of CCEs, providing guidance and support to ensure high-quality customer service.
• Handle complex customer inquiries and escalate issues as needed, ensuring timely resolution.
• Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
• Monitor and analyze customer feedback, identifying trends and implementing improvements.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
• Train and develop CCEs,



ensuring they have the skills and knowledge to excel in their roles.
• Conduct regular performance reviews and provide constructive feedback to the team.
• Stay updated on industry trends and best practices in customer relationship management.

Qualifications
• Minimum 5 years of experience in a customer-facing role, with at least 2 years in a leadership position.
• Proven track record in managing and mentoring customer service teams.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM systems and customer support tools.
• Analytical skills to interpret data and make informed decisions.
• Ability to work independently and manage multiple tasks simultaneously.
• Flexibility to adapt to changing customer needs and business requirements.
• A positive and customer-centric attitude,

📌 Senior Customer Relationship Executive (Jaipur)
🏢 Digitide Solutions
📍 Jaipur