Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role

The Senior Associate – Customer Care will manage customer queries across voice and written channels, deliver accurate and timely resolutions, and support a high-quality customer experience for an international contact centre environment. The role requires strong communication skills, customer focus, sound decision-making, and the ability to work effectively in a dynamic process environment.

In this role you will play a key role in:

• Configure and customize the Sprinklr platform to meet client-specific business needs and use cases.

• Collaborate directly with customers to ensure full utilization of Sprinklr’s CCaaS Omnichannel, Social Media,



and Contact Center Intelligence & Automation features.

• Proactively identify opportunities for platform optimization and deliver in-platform solutions to maximize value realization.

• Document and communicate best practices, configuration guides, and solution designs.

• Provide ongoing support and consultation as part of managed services or qualified services engagements.

YOUR PROFILE

• Strong communication and customer service skills.

• C1 level language fluency in the required language for the role.

• 1 to 3 years of international contact centre experience.

• Good technical knowledge and troubleshooting skills.

• Proficiency in Excel and other MS Office tools.

• Graduate qualification is required.

• Excellent written and oral communication, listening, and comprehension skills.

• Ability to de-escalate customer frustration and manage sensitive customer interactions professionally.

• Strong problem-so

📌 Senior Associate, Customer Care (Kolkata)
🏢 Capgemini
📍 Kolkata