Note:
• This role will be hired under Helpshift, a Keywords Technology. Your employment contract and payroll will be under the Helpshift entity.
• This is a contract role of 4 months (Contract duration is currently being finalized and might be changed to 6 months).
• Recent hires are required to work fully onsite during the onboarding and training period and may transition to a WFH setup based on business needs. Please note that onsite work is determined by company directives.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.




Join us in our mission to build engaging player communities and offer outstanding experiences ??

Role overview
As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers. Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today ??

What are we looking for? Our PE Agent has a knack for the following skills:
Communication:
• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly through ticketing, email, or chat.
• Assist internal teams with project-related requests, ensuring smooth collaboration.
• Play a crucial role in gathering and delivering

📌 CSR (non-voice for video gaming project) - PUNE
🏢 Keywords Studios
📍 Pune