About Qualifyze:
Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts.

With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.

Role Overview:
At Qualifyze, we don't just support our customers — we partner with them to reduce risk and accelerate innovation in life sciences. As a Customer Success Manager (CSM), you’ll play a key role in driving customer satisfaction, retention, and adoption, ensuring that clients achieve long-term value through our solutions.
You’ll manage a portfolio of accounts, acting as the main point of contact throughout the customer lifecycle. You’ll collaborate with other CSMs, Account Managers,



and cross-functional teams to deliver a seamless, high-impact experience.

Main Responsibilities:
• Build and maintain robust relationships with pharmaceutical clients post-sale.

• Guide customers through the audit journey, ensuring smooth coordination and high satisfaction.

• Conduct regular check-ins and act as the first point of contact for operational and support matters.

• Support onboarding, adoption, and ongoing engagement across a high volume of accounts.

• Drive key success metrics including credit consumption, CSAT, NPS, retention, and renewals.

• Maintain accurate CRM records (HubSpot), ensuring smooth handovers and visibility across teams.

• Share customer feedback and data insights to improve our product and services.

Main Requirements:
• Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar).

• Excellent

📌 Customer Success Manager (Hyderabad)
🏢 Qualifyze
📍 Hyderabad