Section 1: Position Summary
This role is mainly responsible for overseeing the entire process, including monitoring quality, turnaround time, and key metrics. Additionally, it involves identifying opportunities and conducting quality checks for the accounts receivable process within the HRO benefits domain, preferably experience with USA region.

Section 2: Job Functions, Essential Duties and Responsibilities
• Handle Quality check as per the checklist and ensuring high accuracy.
• Maintaining bookkeeping databases and spreadsheets and updating information as needed
• Research and obtain further information for incomplete documents.
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Collecting and entering data in databases and maintaining accurate records of valuable company information.
• Possess data entry skills, like rapid typing with an eye for detail and familiarity with spreadsheets and online forms.
• Generate reports, store completed work in designated locations and perform backup operations.




• Keep information confidential.
• Respond to queries for information and access relevant files.
• Comply with data integrity and security policies.
• Ensure proper use of office equipment and address any malfunctions
• Create and maintain documents/procedures as needed to meet the process requirements.
• Handle calls from customers or clients and provide them with a solution to their queries.
• Must discuss every matter with its supervisor or team leader to get any issue sorted.
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Must efficiently set goals and work on, so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
• Work with stakeholders to develop and implement a smooth and efficient transition plan.
• Perform other duties and special projects as assigned by management.
• Responsible for protecting, securi

📌 Process Lead (Hyderabad)
🏢 Ascensus
📍 Hyderabad