As an Engineer at Digitide Solutions Limited, you will play a crucial role in our CLM Domestic Diversified team, specifically in the Manpower - Back Office department. Your primary responsibility will be to ensure the efficient and effective functioning of our back-office operations, while also providing exceptional customer support. This role is perfect for someone who is detail-oriented, has excellent problem-solving skills, and thrives in a fast-paced workplace.

Responsibilities
• Handle customer inquiries and provide timely, accurate, and friendly support via phone, email, and chat.
• Resolve customer complaints and ensure their satisfaction with our products and services.
• Maintain a thorough understanding of our products and services to provide accurate information to customers.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Document and escalate complex customer issues to the appropriate teams for further resolution.
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.




• Ensure compliance with company policies and procedures, especially regarding data privacy and security.
• Maintain accurate records of customer interactions and ensure data integrity.
• Assist in training and mentoring new team members to ensure a high standard of customer service.
• Stay updated with industry trends and best practices to enhance customer support strategies.

Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in a customer support or technical support role.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving and analytical skills, with a logical and systematic approach to issue resolution.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multi

📌 ENGINEER (Dholera)
🏢 Digitide Solutions
📍 Dholera