To make/receive calls to Thames Water Customers and third parties and seek information related to Process

• Respond to Customer Inquiries: Manage calls and emails from customers.

• Provide Support and Assistance: Address customer issues promptly and professionally, offering appropriate solutions and guidance to resolve problems effectively.

• Ensure Accuracy and Quality: Maintain a high level of accuracy in all interactions, ensuring that information provided to customers is correct and up to date.

• Document Interactions: Record and maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated systems or software.

• Follow Communication Procedures: Adhere to established communication scripts, guidelines, and procedures to ensure consistency and quality in customer interactions.

• Collaborate with Team Members: Work closely with other team members and departments to escalate complex issues, share knowledge, and contribute to continuous improvement efforts.

Meet Performance Metrics:



Meet or exceed performance targets for call/email handling, response time, customer satisfaction, and other relevant metrics.

Responsibilities
To make/receive calls to Thames Water Customers and third parties and seek information related to Process

• Respond to Customer Inquiries: Manage calls and emails from customers.

• Provide Support and Assistance: Address customer issues promptly and professionally, offering appropriate solutions and guidance to resolve problems effectively.

• Ensure Accuracy and Quality: Maintain a high level of accuracy in all interactions, ensuring that information provided to customers is correct and up to date.

• Document Interactions: Record and maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated systems or software.

• Follow Communication Procedures: Adhere to established communication scripts, guid

📌 Executive (Pune)
🏢 EXL
📍 Pune