About Aramya
Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans. Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a current brand in stealth, going live in H2 2026.

Current Retail footprint: 14 stores in Bengaluru (and a few more are yet to go live).
Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website: www.aramya.in
Our Team: https://shorturl.at/l6uYJ

About the opportunity

We are looking for a high-ownership, execution-focused passionate individual to join Our Team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our West region store network.
This role goes beyond managing stores — it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint,



while building strong operational systems and teams that can scale rapidly.
You will work closely with cross-functional teams and own end-to-end store performance across the region — from customer experience and SOP adherence to team productivity and inventory discipline.

Key Roles & Responsibilities
• Respond promptly and accurately to customer queries custom via chats, and reach out to customers proactively wherever required.

• Gather valuable customer feedback and insights and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.

• Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.

• Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.

• Coordinate

📌 Customer Support Associate (Gurugram)
🏢 Aramya
📍 Gurugram