About the company

We are no giants or avengers, we’re just a small team whose mission and vision is to help SMB marketers to navigate their marketing strategies with zero obstacles. We began by solving our marketing hiccups and now using our CustomerLabs Customer Data Platform, we ended up solving all SMB marketers' problems. Now, we are the official (marketing) wingmen for more than 1600 companies and we’ve learned and grown together in this journey. And we made sure, this setting lets the teamwork be relaxed, versatile, and with utmost freedom to jam ideas and thoughts with no inhibitions and hesitations.

Key Responsibilities

Account ownership

• Own and manage all accounts in the CSM portfolio as the main strategic contact after onboarding.

• Build trusted relationships with customer stakeholders, from marketing managers to business owners.

Cohorting and proactive outreach

• Group accounts into cohorts by health, usage, revenue, lifecycle stage and risk signals.

• Plan and run outreach for each cohort:based on the industry, campaign adoption and renewal conversations.





Churn management

• Keep churn within 5% by spotting at-risk accounts early and running recovery plans.

• Track leading indicators such as drops in event volume, destination errors, falling logins and billing issues, and act before an account churns.

Account health and quadrant movement

• Move accounts up the account health quadrant, for example from low engagement or low value to high engagement and high value.

• Set a clear success plan for each account, with milestones that move it to the next quadrant.

Revenue growth

• Grow existing revenue by 5% quarter on quarter through upsells, cross-sells, plan upgrades and wider product adoption.

• Find expansion opportunities and work with Sales to close them.

Analytics and reporting

• Use data to understand account health, product usage and the value customers get from CustomerLabs.

• Report on churn, net revenue retention (NRR), qua

📌 Customer Success Specialist (Chennai)
🏢 CustomerLabs
📍 Chennai