Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Network Security Operations
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Lead and manage enterprise network security operations with robust expertise in firewalls, proxy solutions, and security tools, ensuring high availability, performance, and compliance across environments.

Key Responsibilities:
Excellent knowledge and troubleshooting skills in Network Routing & switching, Next Generation Firewalls (Palo Alto is MUST), PRISMA Proxy , NAC
8-10 years hands on experience in Palo alto Firewalls and Zscaler Proxy.
Expected some hands-on experience in Fore scout and Cisco ISE etc.
Expected to have good working experience in Wireshark, Splunk tools to handle Critical/High issues during our P1/P2 troubleshooting calls.
Responsible to manage the team,



regularly join in Shift handover calls and handle day-to-day Network security operations (Service-now Requests, Incidents, Problem and Changes) without impacting business and client escalations.
Actively participate in RCA (root cause analysis) during Problem management and client escalated discussions.
Provide L3 / L4 support and drive troubleshooting calls towards resolution of the incident.
Responsible to track and maintain ticket SLA (Service-now Requests, Incidents, Problem and Changes).
Responsible to review Change implementations plan and provide approvals within time. Participate in Change Technical review call and CAB calls regularly.
Do analysis of repeated Incident/request tickets and provide best practices and process to improve operational efficiency.
Regularly join weekly or by-weekly Vendor and Vulnerability management discussions to get best practices and provide remediation steps.
Sending daily and w

📌 Operations Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru