About the Role
The Operations Manager is responsible for managing the efficient and effective execution of client operations within Website Enforcement. You will lead the group of Website Enforcement Enforcers ensuring the successful delivery of services and outcomes for all clients within your group.
Working in collaboration with Website Enforcement peers, Brand Partners and the Advanced Website Enforcement Manager, you will play a key role in capacity planning, resource management and effective delivery of our Website Enforcement Operations. You will also ensure that client needs are matched with the development goals of your team members, driving both performance and growth and aligning forecasted demand with the right skillsets and team capabilities.
In addition, you will oversee recruitment strategy, uphold best practice set by the Website Enforcement Team, manage performance at the individual level, and report on delivery performance - contributing to the overall operational excellence and client success of the business.
Key Responsibilities in this Role




● Line management of Website Enforcement Enforcers, appropriate performance management, objective setting, career management and appraisals. Provide support for any escalation, and to ensure consistency in approach and ultimately be accountable for the teams overall delivery
● Escalation point for peers, ensuring the client priorities are delivered and that there is consistent application of SOPs across Website Enforcement.
● Manage the staffing needs for the team, collaborating with peers to assure resources are available to teams to meet forecasted demand, and to cover short-term peaks and troughs with efficient utilization metrics.
● Input to the recruitment strategy and hire and onboard current staff accordingly
● Operational Management including continuous optimization of all aspects of the team delivery, internal reporting, managing KPIs, MBRs.
● Management of special projects e.g., Operational excellence, a

📌 Operations Manager (Mumbai)
🏢 Corsearch
📍 Mumbai