Everseen: A leader in vision AI solutions for the world’s leading retailers.

The Role

We are seeking a data-driven and analytical Business Intelligence (BI) Analyst to join our growing India Operations team. In this role, you will act as the vital bridge between global data intelligence team, data infrastructure and strategic tech support execution. You will be responsible for ensuring consistent metric definitions across customer support operations and designing and maintaining production ready dashboards with user friendly visual KPIs and action oriented insights.

The ideal candidate has a deep technical proficiency in up-to-date reporting tools, combined with a sharp business mindset to translate analytical insights into user friendly dashboards and actionable insights.

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Job Responsibilities

• Build, publish, and maintain intuitive, high-performance dashboards and reports (primarily using Power BI or equivalent) to track operational metrics





• Establish and maintain robust customer SLA reporting templates and structures that empower non-technical business leaders to easily perform self-service data exploration

• Collaborate with data intelligence teams and enable structuring of raw datasets into clean, reporting-ready datasets.

• Standardize, define, and document enterprise-level KPIs and metrics to ensure a single version of the truth across all business units.

• Establish and maintain a centralized KPI repository and nomenclature in alignment with customer SLAs across all service tiers.

• Perform deep-dive analyses including trend analysis, root-cause identification, and hypothesis testing to solve critical business bottlenecks.

• Develop predictive models and deploy basic data science pipelines (Python/R) to forecast operational performance and customer success metrics.

• Partner directly with global operations teams to translate complex or region specific business problems into highly structured analytical use cases.

• Bridge the Gap: Serve as the

📌 BI Analyst (Pune)
🏢 Everseen
📍 Pune