Overview

About the role

Jira Service Management (JSM) was recently recognized as 'Leader in the Forrester WaveTM', and the team continues to drive forward our mission of becoming the service management tool for all teams. We are looking for a senior product designer to join us and help shape the future vision of Jira Service Management. This is a multi-faceted role requiring excellence in visual design, interaction design, information architecture and systems thinking. You will help shape AI-first service experiences that give people useful context, clear control, and confidence in the moments that matter.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

In this role, you will:

• Work on end-to-end experiences. We want you to focus on end-to-end experiences rather than individual features.



You’ll be contributing to experiences across all design phases, from problem definition and research through to prototyping and UI implementation. For AI-first experiences, you will consider the full journey, including how people understand, guide, review, and recover from system behaviour.

• Make a substantial impact at scale. We have more than 1M users worldwide, and large and small teams depend on JSM to do their work. Your work will have incredible customer impact.

• Tackle interesting, complex problems. Working closely with your engineering and product partners, you'll have a large amount of ownership and autonomy across the entire design process. You'll have the prospect to help define the end-to-end experience of an exciting and critical area of our business alongside your content design counterpart. This includes using prototypes to explore complex AI-assisted flows, make system behaviour tangible, and d

📌 Sr. Product Designer (India)
🏢 Atlassian
📍 India