The NOC Lead is responsible for overseeing the 24x7 monitoring, management, and operational performance of the Advanced Metering Infrastructure (AMI) ecosystem. The role focuses on ensuring network availability, meter communication health, system uptime, incident management, and seamless coordination between field teams, technology partners, and utility stakeholders.

Key Responsibilities

• Lead the Network Operations & Monitoring Center (NOC/NOMS) for AMISP operations.

• Monitor end-to-end AMI infrastructure, including Smart Meters, DCUs, Head End System (HES), MDM, and communication networks.

• Ensure continuous monitoring of meter communication, data acquisition, and system performance.

• Track network availability, communication success rates, and operational KPIs.

• Manage incident detection, troubleshooting, escalation management, and timely resolution.

• Coordinate with OEMs, technology vendors, telecom providers, and field operations teams for issue closure.

• Analyze communication failures, outage trends, and system performance bottlenecks.





• Drive corrective and preventive actions to improve network reliability and data availability.

• Prepare daily, weekly, and monthly operational dashboards and management reports.

• Monitor SLA performance and ensure adherence to contractual commitments.

• Support utility customers and internal stakeholders by providing operational insights and status updates.

• Lead a team of NOC engineers and analysts, ensuring effective shift operations and resource management.

• Implement process improvements and automation initiatives to enhance monitoring efficiency.

Required Qualifications

• Bachelor's Degree in Electrical, Electronics, Telecommunications, Computer Science, or related Engineering discipline.

• Certifications in Networking, IT Operations, or Project Management are preferred.

Experience

• 8 to 12 years of experience in AMI, Smart Metering, Telecom, Network Operations, Utility Operations, or NOC env

📌 Senior Associate (India)
🏢 Esyasoft Technologies Private
📍 India